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FAQ

[FREQUENTLY  ASKED  QUESTIONS]

What is Narrative Stationery?


A narrative is a report of connected events, presented in a sequence of written words and still images. Stationery is the product used to connect the written and visual content. Narrative Stationery is a method of storytelling, connecting past and present.




Is Your Product Compatible With Photoshop?


Yes, our product is compatable with photoshop, however you are not limited to the use of photoshop to use our products. Our digital files are delivered in PNG format. They are flat and do not contain layers.




How Are Products Used?


Our products are digial PNG files that may be imported into most photo editing software.




What Size and Quality are products


all digital products are created at 300[dots per inch] and are supplied as PNG files. Print ready products are sent in PDF format and sizes are located in the product description. A4 [210x297mm] and or Letter [8.5"x11"]




What Type of Currency & Payment Methods Do you Accept?


We accept two forms of payment, Credit Card and PayPal via a secure online server. We do not store any financial information. All prices shown on the site are in $AUD. All transactions are in $AUD [Australian Dollar]. Please see our company policies page for additional information on currency and payments.




How Are My Purchases Received?


A zipped files is sent via emial. Our products are zipped [compressed] for faster transfer across the internet. You will need to download the files via the email link you received. The download is avaiable for 48 hours. Once files have been downloaded, save to a specific location. I personally use dropbox.




How Do I access MY Downloads


Once payment has been processed, you will receive a purchase verification and a download link, for instant access. If you cannot locate your download link immediately please contact customer service. Download links are available for 48 hour access, with two download attempts.




What Are Your Terms Of Use Policies?


Included iin each download file is our company T.O.U [Terms of Use] with specific reference to licences and uses. The products purchased are for single costumer use. If toy have specific questiuons we would love to answer them for you, please contact us via email, located in the contact us. {in the footer psrt of the home page].




Who Designs Your Products


Sally Wilson. You can learn more by clicking the About link, located in the footer of the home page. She has a quirky introduction page.





LOCATION

Adelaide

South Australia, Australia

Email:  contact@wilsonwilson.org

WILSON | WILSON

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