POLICY & INFORMATION

At Wilson Wilson, we design with intention and deliver with integrity. This section outlines everything you need to know about how we operate, covering customer care, privacy, payment methods, digital downloads, returns, and terms of use.

Customer Care

Need assistance?
We’re here to help Monday to Friday, 9 AM – 5 PM [ACST]. Whether it’s a question, a technical issue, or guidance you’re after, expect a real response, prompt, professional, and respectful.

Email: contact@wilsonwilson.org
Response time: 1–2 business days

Privacy & Safety

We don’t take trust lightly.

We only collect the necessary details to process your order, such as your name, email, and payment information
All payments are securely processed via trusted third-party platforms, including Stripe and PayPal. We never store your payment data
All communication post-purchase is relevant, with no unsolicited marketing
Our site is SSL-secured. Your personal data is protected in line with applicable laws and best practices

Payment Methods

We accept:

All major credit and debit cards
PayPal
Other secure digital payment platforms via Stripe

All transactions are processed in Australian Dollars (AUD) unless otherwise stated.

Digital Downloads

All products are digital only

No physical items will be shipped
Files are available for instant download after successful payment
You will receive a download link via email, valid for 30 days

Please ensure you download your files within this timeframe.

Returns & Refunds

Due to the nature of digital products:

All sales are final once files have been accessed or downloaded
Refunds cannot be issued for change of mind

We strongly recommend reviewing all product descriptions and preview images before purchasing.

Having trouble with your download?
If your files fail to download or are incomplete, contact us immediately at contact@wilsonwilson.org and we’ll assist you promptly.

Terms of Use

By purchasing from Wilson Wilson, you agree to the following:

Products are for personal use only
Commercial use is strictly prohibited
Files are available to download for 30 days post-purchase
No physical products will be sent, downloads only

Unauthorised sharing, resale, or distribution is not permitted under any circumstance.

Inquiries

For collaborations, product feedback, or general inquiries:

Email: contact@wilsonwilson.org